Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number Z5629760.
Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.
How we collect your personal information
We process personal information which you give us:
- As a client to provide you with legal services.
- Whilst servicing your matter through our website, in writing or over the phone, by email or by messaging app.
- If you request information or assistance from us.
- To provide our client with legal services if you are not a client
- From a third party when acting on your behalf
- From our client when you are a third party such as an officer of a client company, a beneficiary of an estate or trust or a witness in a litigation matter.
What personal information we process
- Personal details such as your date of birth, address, National Insurance Number, telephone number and email address.
- Identity information such as your passport, driving license, utility bills or national identity card.
- Verification checks relating to you, your partner or anyone else you are financially linked with (we obtain this information from online verification companies).
- Family, lifestyle, financial and social circumstances.
- Financial details such as your income and information about your bank accounts.
- Employment/self-employment details.
- All information necessary for the purposes of providing Legal Services to you or to our client.
Special Categories of Personal Data
Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected.
We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you or our client with. For example, in Family & Matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you or to establish, exercise or defend legal claims by you or against you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.
How we use your Information
We use your information to:
- Provide legal services to you.
- Provide and service your relationship with us.
- Comply with legal obligations to our client or for the prevention of financial crime and money laundering.
We will process your information in order to meet our contractual obligations to you, where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.
|Providing a service and internal processing|
|To assess your needs and provide you with suitable products and services|
To service and administer your matter including billing
|· Contractual obligation to provide you with advice including a costs estimate|
· Where special categories of personal data are processed, these are necessary to assess your needs
|To ensure Quality Standards||· Legitimate Interests|
|To verify the identity of our clients||· To comply with legal obligations to prevent money laundering|
|To confirm, update and improve our client records||· To comply with legal obligations in the Data Protection legislation|
|To provide you with any information on the services that you have requested||· To meet our contractual obligation to provide information on the services you have requested|
|To manage and develop our relationship with you||· Legitimate interest to service your matter and improve our service to you|
|To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this i.e. Marketing||· With your consent|
|Training and development|
|For training purposes and to improve our service to you||· Legitimate interests to improve our services and develop our employees|
|Complying with Legal Obligations|
|To prevent, investigate and prosecute crime, fraud and money laundering||· To comply with legal obligations for prevention of financial crime and money laundering|
|For auditing purpose||· To comply with our legitimate interest to conduct audits|
|If we are obliged to disclose information by reason of any law, regulation or court order or to act on behalf of our client.||· To comply with legal obligations|
|To transfer information to any entity which may acquire rights in us||· Legitimate interests for commercial interests|
|For any other purpose to which you agree.||· With your consent|
|Where you are a beneficiary of an estate or trust, appointed in some representative capacity such as an executor or are a party in or a witness to a dispute.||· The Legitimate Interests and legal obligations of representing our client.|
How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.
Our retention periods are:
|Type of personal Information||Retention Period|
|General personal data which includes your normal personal data, personal identity and personal financial data||· For a minimum period of 6 years from the end of our business relationship with you. Further details available on request and will be confirmed in our closing letter to you.|
|Client Due Diligence Material which includes copies of your Passport, Drivers Licence, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering.||· 5 years after the end of our business relationship with you, or the end of your matter which ever comes later.|
|Special categories of personal data||· For a minimum period of 6 years from the end of our business relationship with you. Further details available on request and will be confirmed in our closing letter to you.|
|CCTV – digital images if you visit our offices||· 17 Days|
How we share your information
Where necessary or required we share information with:
- Regulatory authorities to comply with our legal obligations.
- Credit reference agencies to check your identity in accordance with our legal obligations.
- Property Search Companies to identify any issues that might influence your decision to buy or sell a property.
- Insurers for the purpose of providing you with appropriate financial cover for an identified insurable risk, or in connection with any claim made by you against us.
- Property Agents, Brokers, Lenders, other Solicitors involved in your matter representing other party(ies) in your matter to enable them and us to fulfil our obligations to you.
- Other Government Departments such as HMRC, Companies House, Courts, Tribunals or HM Land Registry to fulfil your and our legal obligations.
- Experts and Barristers required to work on your matter.
- Our Auditors and external assessment bodies to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations and enable us to provide quality legal services to you.
- Where you are not our client, we may share your information with them in order to provide full and proper advice.
Checking your identity
In some circumstances the Money Laundering, Terrorist financing and Transfer of Funds (Information on the Payer) Regulations 2017 say that we have to collect proof of identity of our client and certain other people related to them. If we ask you for information for this purpose, we will only use the proof of identity and other personal information you give us as part of this process to prevent money laundering or financing terrorism, unless you later agree to us using it in a different way. We will hold this information for five years after the business relationship with you ends.
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control. Any data breach will be dealt with in accordance with the data protection legislation and our internal data breach procedure.
Your legal rights
You have the right to request copies of your personal information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
In relation to all of these rights, please write to us at the address below.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office – (www.ico.org.uk ).
Contact Us – You can contact us by writing to us at:
John Grace, Mogers Drewett LLP, Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD.
Telephone queries can be made to 01225 750000 Email queries can be made to firstname.lastname@example.org